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Q: Can I change my request information?Like the title of receipt or the purchased commodity?
A: Request information cannot be changed after putting them.Please cancel your order and put a new one if the order information is incorrect.Otherwise, your expulsion will be charged according to the initial order information.
Q: Why is my order not shipped from China?
A: If there is no further tracking information after 10 days.Most likely due to the local shipping problem.For more support, please contact customer service.
Q: Why is my expulsion still "delivery"?
A: The international shipment can be a long time and your patience is estimated.Please reassure if you don't see any update about your expulsion.We use aliexpress charging methods that can take 15 to 60 days.For more support, please contact our customer service.
Q: Why do I receive a different product?
A: Please contact customer service directly for more support.
Q: Why do I receive only one product while buying several products in the first place?
A: One request can be charged through several parcels with each of them is a unique tracking number.Please track them according to a specific track (s) number.Please contact customer service directly for more support.
Q: I click "Confirm Receiving Goods" before receiving the expulsion.What should I do ?
A: Do not worry if you click on it by chance.Your expulsion is shipped as soon as possible anyway.Just follow the tracking number for the update.5 -star review is a great appreciation when receiving your expulsion.
Q: What do I do if my order is closed?
A: Please put a new request with a safe account and the payment method.
Q: What if the product cannot be used?
A: Please make sure to use the product correctly according to the user guide.For more support, please contact our customer service directly.
Q: I have not received my expulsion yet, but it shows "delivery" on the request details page.What should I do ?
A: Please review your local post first for the expulsion information.For more support, please contact our customers' support.
Q: Why is my expulsion returned?
A: That is because receiving an address or phone number is incorrect or not the logistical services company can ship to your address.?Please contact our customer service directly if the problem persists.